July 5, 2016
Dear Steve,
I am writing to express my sincerest appreciation to you and the staff for saving Buster’s life when he was boarding with you while I was traveling to Oregon on June 26th. When I dropped him off that Friday, I had no idea that he would end up in the ICU with ventricular tachycardia (heart rate 300) and dilated cardiomyopathy especially since he had always been healthy except for his allergies. I knew when I check my voicemail that you were calling about something serious because in the 7 years I have boarded with you since he was a puppy, I have never gotten a call.
Your prompt recognition of the symptoms he was displaying that morning and actions taken meant the world to me. You know he is my heart and the reason I have always board him at Fresh Prints is because he feels at home and cared for there as much as he does at home. It was wonderful of you to respond quickly, get him to the vet ER, and stay with him until the decision was made for critical care. Thankfully, Dr. Knight and her staff were able to convert his cardiac rhythm and although he still has irregular heartbeats and an enlarged heart, he is responding to the medications and it back to being Buster. The biggest challenge now is trying to keep him on activity restriction because he is playing and ready to take his daily walks on week later.
Thanks again for a job well done and look forward to seeing you soon.
Sincerely,
Debi Cassidy, PhD, RN
December
Dear Steve and Robert,
My husband Dana and I want to let you know how much we appreciate the care and attention our dog Rocky received at Fresh Prints.
We needed daycare for our dog while we were in Jacksonville for two months as it was not possible to leave him alone during the day. We hoped to find people who would understand that Rocky is a “rescue dog” who was severely abused, and who sometimes is bullied by other dogs. We checked out several facilities. When we entered Fresh Prints, Rocky began wagging his tail. He decided for us!
We bought one of your daycare packages, and it was well worth the price. Whenever we brought Rocky to Fresh Prints, he was eager to go inside. At the end of the day, he would come prancing out to us. He was clearly a happy dog.
We’ll be in Jacksonville once or twice a year for several days and assuming you have room – we plan to bring Rocky to Fresh Prints to spend more time with you and your stellar staff.
Again, thank you.
Suzanne